COVID-19 - How IMI is here to help. Please visit our COVID-19 resource page for more information.

The Climate Pledge - The time for climate action is now! Visit The Climate Pledge page to learn more.

5 Ways to Improve Your Onboarding Process

In order to retain top talent and influence a positive employee morale, every organization needs a comprehensive onboarding strategy. From the perspective of your new employee, the onboarding process is their real first impression of your company. It is essential to make it a good one.

  1. Automate the Process

The traditional method of onboarding is dry, slow and boring. Use automation for the exchange of forms, video training and policy education. This will alleviate some of the stress from your new hire as well as yourself. Ensure that all forms and required documents have been completed before the employee arrives to work on their first day. This guarantees that day one of the job is focused on the important matter rather than paperwork. At IMI, we automate this process with our AI bot – Rhonda. Her fast-paced SMS onboarding features accelerate onboarding, making it enjoyable and pain-free.

  1. Keep it Personal

Entering an unfamiliar environment is not easy, anyone who has ever started a new job would agree that the first day is exceedingly nerve-racking. Making them feel comfortable shouldn’t be a difficult task for you but it will make mounds of difference for your new employee on the big day.

–  Confirm that your receptionist is aware of the employee’s start date and are there to greet and escort them to their workstation.

–  Personally introduce the employee to all of their team members and encourage others in the office to introduce themselves.

–   Make every effort to have their workstation set up before they arrive, ensuring they have all the required tools to perform their job properly.

–  Provide them with a company roster, including everyone’s contact info.

–  Give them a tour of the office/building they are working in.

–  Provide information about the local area and great lunch spots.

  1. Promote Communication

The onboarding process is much more than a one-day operation. It is normal for a new employee to have various questions and concerns in their first few days – or even weeks – of work. Provide them with a trusted mentor to confide in about any questions or feelings raised. This will ease any confusion and demonstrate that you care about them as a worker. This mentor can help the new hire grow and integrate into their new role quicker.

  1. Check-in Frequently

Frequent check-ins with your new hire are an important method to show employees you care. On day one, schedule weekly meetings between the employee and their manager. During these sessions, you can develop a sense for whether they are adjusting to the culture of the company, review how the employee is doing and evaluate any progress made on goals. These check-ins will allow the employee to ask any necessary questions, clarify expectations, priorities, and deliverables.

  1. Stay Consistent

Keep your onboarding process as consistent as possible when you execute it with all new hires. Learn from each new employee and ask for feedback once the process has ended. This is an opportunity for an employee to reflect on how the onboarding process went and whether or not any rough patches can be improved. Further strengthening your onboarding strategy will raise retention rates, improve employee satisfaction and advance job performance.

Companies with the best onboarding strategy aren’t just more likely to keep their employees. Effective onboarding can have a dramatic effect on job performance, satisfaction and organizational commitment. Become one of the best companies to work for by strengthening your onboarding process.


Here’s a video of our welcome package to show how we go above and beyond to make our employees feel like part of our family.

Leave a Reply

Your email address will not be published.

Share This

Copy Link to Clipboard