Top 6 Most Valuable Lessons of 2019

Whether you’re a million-dollar organization or an individual, some of the most critical learning and growth that happens is through reflection on past wins, risks taken and of course, mistakes made.

As our organization moves into a new decade, we look back with gratitude on the leaps we’ve taken and the lessons we’ve learned in the past year that will help us rise to the next level in 2020.

Here are our top 6 lessons learned:


Onboarding is actually where retention begins – and it should be much more than just a checklist. It is the delivery method for the integration and inclusion of new employees, and every organization should build a multi-step strategy.

As a result, poor onboarding could create a snowball effect that leads to poor retention, and the cost of losing a new employee within the first 12 months equates up to 2 years of salary… Yikes!

The objective of onboarding is to forge connection and engagement which will cultivate an output of high productivity. An onboarding strategy should be customized to the needs of your organization, and combine elements such as a welcome package, training, orientation, points of resources, and open sources of communication lines which will make employees feel appreciated and instantly invested.


Employee turnover is expensive and harmful to any business; In 2020 and beyond, retention will continue to be our top priority. We found the key is being proactive; 24/7 open lines of communication & regular sentiment check-ins are imperative.

In other words, a recipe for success is creating a multi-point strategy that keeps in mind the “holy grail” of employee retention: training and development, competitive pay and benefits, and consistent rewards and recognition programs.


Building a corporate culture is an all-encompassing task and makes all the difference in retention and performance. The foundation begins with finding highly effective ways to communicate the corporate vision and values.

Leaders in strong corporate culture identify inclusive ways to properly communicate news, goals, wins, and changes throughout every level of their organization, and actively seek feedback; Then rinse and repeat. Consistency is key.

Once the communication channels are determined and tested, it’s about setting the tone and leading by example from the top down.

Check out our blog on unique ways of engaging your company culture here, and engaging your workforce through seasonal campaigns here.


The importance of cultivating empathy should start at the executive level. This corporate subculture is there to help employees feel like they are in an inclusive, safe work environment and that their individuality and feedback matters.

With that being said, the foundation of empathy is the ability to listen. When we determined that empathy was a part of our corporate values, we began to develop a tool for employees to be able to communicate concerns and sentiment through a numerical scale on a consistent basis.

The key here is to not only build trust but to embrace the findings. It’s what you do with the feedback that matters.


Self-care has been a trendy topic for the last several years, but the need for work-life balance is real and a lack of it has serious consequences. Absenteeism, burnout, increased healthcare costs, retention, and healthy corporate culture are all contingent on balance.

In the end, the organizations who encourage it, win. In our view, “balance” should be a part of any organizational value system. Think about ways of communicating that, not only in written format but via the tone of your company policies.


In today’s world, technology and human capital are, after all, a united force. Combining human interaction with tech to extract data and analytics is an unbeatable combination. Technology has most definitely risen to the top of our workforce employee engagement strategy from weekly “pulse” checks, to gamification, and even training and career development.

In the last year, we have come far in our digital transformation, and in leveraging technology we have been able to amplify results in all of the above 5 aspects of our organization.

The most valuable advice we can offer when deliberating your own digital transformation goals are the following considerations: how to create more efficient processes, advanced quality of services, gain greater insights, mitigating challenges, make data-driven decisions and boost productivity.

Keep checking back for more insights on these topics and follow us on LinkedIn and Instagram. Cheers to a bright year ahead!




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